ABOUT THIS POLICY
At Health AI CPD, we are committed to protecting your privacy as an online visitor to our website. The information we collect helps maximize the services we provide to you.
We respect the confidentiality of your information and adhere to the Australian Privacy Principles and the GDPR.
Please carefully read the following privacy policy.
You can update your details at any time by contacting us via email at michelle@healthaicpd.com.
All information received is protected by Health AI CPD’s secure server.
Furthermore, customer data is secured against unauthorized access or use.
Credit card information is not stored on Health AI CPD servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We store the information you enter on www.healthaicpd.com or provide to me in other ways (for example, joining a course).
You may provide basic contact details (e.g., email address) to enable me to send information or process your order. We may also collect additional information when you provide feedback, update your preferences, respond to a survey, or communicate with me through customer support.
Your personal information may be used to provide direct marketing materials, updates, and newsletters, but only if you have subscribed or joined a course. You may unsubscribe at any time via email or using the unsubscribe link in any email, and your request will be processed immediately.
Profile and company details are only shared with third-party suppliers when required by law or necessary to fulfill your orders, protect our legal rights, or deliver services.
We respect your privacy and do not share your Personal Data with third parties, except for those who assist me in providing services and have agreed to comply with our privacy standards. Some of our service providers may be located overseas and may not be subject to Australian Privacy Laws. Please contact us if you require more information.
Any non-personal communications or materials you send to this website may be used freely and for any purpose, including developing or marketing products.
THE PERSONAL DATA WE COLLECT
- Email newsletter subscribers: If you subscribe to our email newsletter, we collect your email address, which is stored in Health AI CPD’s database. You can unsubscribe at any time.
- Courses: If you join a course, we may collect your first name, surname, email address, and payment information. A residential address is optional. Payment details are collected via Stripe and PayPal. Financial data is kept for a minimum of 5 years to comply with Australian tax laws.
- Contact Forms: If you contact us directly or use a form on the website, we store your email address, IP address, and any information provided. This data is kept to improve our services. You can request a copy of past correspondence at any time.
- Analytics: We use Google Analytics to track website visitors and aggregate traffic data. Please refer to the Google Analytics Privacy Policy.
- Marketing Campaigns: We will only send marketing emails if you have opted in. You can unsubscribe at any time. We track open and click activities in marketing emails. We use MailChimp and MailMunch for email marketing, and you can review their Privacy Policy.
- Hosting: Health AI CPD is hosted by VentraIP. Please review their Privacy Policy.
- Content Management: Health AI CPD uses WordPress. Please check their Privacy Policy.
DATA BREACH PROCEDURES
If your data is lost, stolen, or potentially compromised, we will notify you within 48 hours of becoming aware of the incident. We will also report it to the relevant data protection authority and work with affected users to address the issue and prevent future occurrences.
COOKIES
A cookie is a small file placed in your web browser to track your web browsing behavior.
Cookies help tailor the website experience to your needs and preferences. While cookies do not access personal information, you can reject cookies through your browser settings. However, this may limit your website experience.
We use cookies to analyze website traffic and improve your visitor experience. Cookies may also serve relevant ads via third-party services like Google AdWords.
DISCLOSURE OF YOUR INFORMATION
We may need to disclose certain information, including Personal Data, to comply with legal requirements such as laws, court orders, subpoenas, or requests from law enforcement agencies. We may also use your Personal Data to protect Health AI CPD’s rights, property, or safety.
In the event of a change of control (e.g., merger or sale), customer information, including your Personal Data, may be disclosed to a potential purchaser under confidentiality agreements.
SECURITY
We strive to maintain the security, integrity, and privacy of your personal information and update security measures as needed.
THIRD PARTIES
We use third-party services such as VentraIP (hosting), Stripe and PayPal (payments), MailChimp and MailMunch (email marketing), Google Analytics (tracking), and WordPress (content management). Please review their privacy policies.
We do not sell or deal in personal or customer information. We will only share your details with necessary third-party providers to fulfill orders or protect legal rights.
We may use aggregated information for marketing statistics, user demand analysis, and to improve services.
ADVERTISING
Health AI CPD is advertisement-free.
LINKS
This website may contain links to other websites. These links are provided for your convenience and do not signify endorsement of those websites. We are not responsible for their privacy practices and encourage you to read their privacy statements.
YOUR RIGHTS
At any time, you may request access to your stored data or request to be forgotten. Data that must be retained by law will not be deleted.
LEGAL BASIS FOR PROCESSING DATA
We process your data based on consent, contractual necessity, legal compliance, and legitimate interests, such as improving services and ensuring security.
DATA RETENTION POLICY
We retain marketing data until you unsubscribe, course enrollment data for at least 5 years for tax compliance, support request data for up to 12 months, and analytics data for up to 26 months.
USER RIGHTS UNDER GDPR
If you are in the EEA, you can request access, correction, deletion, or restriction of your data. You may also request data portability or object to processing.
INTERNATIONAL DATA TRANSFERS
Some third-party providers process data outside the EEA. We use Standard Contractual Clauses (SCCs) where required to ensure GDPR compliance.
PRIVACY POLICY UPDATES
This policy may be updated periodically. Changes take effect immediately upon posting. Please review this policy periodically.
If you have any questions or concerns, please contact me at michelle@healthaicpd.com, and we will aim to respond within 48 hours.